Privacy & Terms

Security Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Warranty

We warranty our products for up to one year from purchase for proven defects in manufacture. Any breakage upon shipping must be reported to Ricotta Shop within 5 days through our website email form. We will reship your product once carrier has obtained possession of the package and the products are available for shipment.

Refund Policy for Ricotta Shop

Refunds for all returned products will be made using the original form of payment used, less return shipping costs, taxes and import duties. Returns will be processed within 14 days from the date the package was received at our CA or NV location. Refunds for all returned products shall be made using the payment method use to purchase the same (credit card, prepaid card, paypal etc.).

Refund Policy Earth-in Canteens

Returns and exchanges are accepted within 30 days of your original purchase from ricottashop.com. If you would like to exchange a canteen for another one, please email a request with your original order number in the subject line to crystal@ricottadesign.com.  We can issue you a refund or web-store credit for exchange. After 30 days, we will not accept returns for any reason other than manufacturer defect. If you purchased your product another retail store or a website other than ricottashop.com – please contact the original place of purchase. Returns take approximately 7-10 business days to process. Thank you.

Damage or Breakage 
We warranty our products for up to one year from purchase for proven defects in manufacture. Any breakage upon shipping must be reported to Ricotta Shop within 5 days through our website email form. We will reship your product once carrier has obtained possession of the package and the products are available for shipment.